Because the real risks don’t live in Salesforce.

They’re not sitting in pipeline stages, sales methodologies, or the outdated content buried in some forgotten repository.
They’re buried in the skills your reps bring into live conversations in the form of:

• the questions they ask
• the way they qualify
• how they handle objections
• how they position value
• how they adapt in the moment

Think about the last call your team should have won, but didn’t. One small missed moment becomes a lost opportunity. Across hundreds of calls, those moments compound into major revenue loss.

And until now, those skill gaps have stayed hidden.

The Blind Spot That’s Costing Companies Millions

Every day, revenue quietly slips away because teams cannot see:

• Revenue risks buried inside thousands of unreviewed call recordings
  
  
• Enablement and coaching that stay reactive because no one sees issues early
  
  
• Managers overwhelmed without clarity on where performance is breaking
  
  
• Leaders flying blind to behavioral risks behind pipeline trends
  
  
• Skill gaps that go unnoticed until revenue already declines
  
  

And even for the 1% of organizations that invest in expensive, multi-week skill assessments, the problem remains:

The results are outdated the moment they’re published.

‍The market moves faster than the assessment cycle.

Buyer expectations shift. AI reshapes buying behavior.

Reps adapt (or don’t) in real time.

Action plans built on stale data never fully create impact because the game has already changed.

AI Is Accelerating the Gap, Fast

AI has raised the bar for buyers while widening the skill gaps inside revenue teams:

• Buyers expect sharper discovery
  
  
• Objections evolve faster
  
  
• Qualification demands more sophistication
  
  
• Conversations move quicker and require deeper adaptability
  
  

Manual training, quarterly assessments, and reactive coaching cannot keep up.

The teams that adapt now will win in 2026.

Those who don’t will see the gap widen beyond recovery.

This moment is creating a new divide in the market:

• Teams that adopt system-level intelligence will upskill continuously
  
  
• Teams that stay in manual mode will fall behind at an accelerating rate
  
  

This is why Predictive Enablement™ is no longer a “nice to have.” It’s the only scalable way to keep your reps competitive in an AI-accelerated market.

Introducing Live Call Insights

The final piece that completes the Predictive Enablement™ loop.

Luster already helps teams spot and fix skill gaps through diagnostics from practice, onboarding, and coaching workflows. 

With these new features, Luster extends its Predictive Enablement™capabilities, turning every live customer conversation into real-time skill intelligence that autonomously up-skills your reps, managers, enablement teams, and sales leaders.

Live Call Insights is the first always-on skill diagnostic, prediction, and prescription engine for revenue teams.

It doesn’t wait for assessments. It doesn’t rely on human review. It continuously learns from what’s actually happening across your calls, and turns that into the prescriptive actions that improve performance at every level of the org.

Your team practices, performs, learns, improves, and adapts—automatically.

What This Unlocks

Continuous, real-time skill diagnostics from live conversations

Not just roleplays. Not just simulations. Actual behaviors in actual customer calls scored against the skills that drive revenue.

Instant prediction of revenue risk, before it hits your pipeline

PearlAI detects early breakdowns in discovery, qualification, positioning, and objection handling long before outcomes slip.

Autonomous coaching and prescriptions for reps and managers

Reps understand exactly what to improve.

Managers know exactly how to coach.

No guesswork. No generic advice. No wasted time.

Org-wide alignment to a single source of truth for what great looks like

Hiring, onboarding, practice, live performance, coaching, and leadership reporting finally operate from the same shared skill model.

This is not call analytics.

This is not “AI roleplay,” but more.‍

This is the moment Predictive Enablement™ becomes fully real.

How It Works

Luster now automatically:

• Ingests Zoom, Gong & Team transcripts + metadata
  
  
• Scores behavioral revenue-critical skills in real time
  
  
• Detects risk signals across reps, teams, segments, and motions
  
  
• Identifies root-cause skill breakdowns
  
  
• Generates personalized coaching plans for reps
  
  
• Delivers targeted coaching prescriptions for managers
  
  
• Feeds continuous skill intelligence and training recommendations to enablement
  
  
• Gives leadership predictive insights into performance and revenue risk
  
  

Your entire revenue system becomes observable, predictable, and self-improving.

A New Era of Revenue Performance Starts Now

For too long:

• Skill gaps were invisible
  
  
• Coaching was reactive
  
  
• Skill assessments were outdated on arrival
  
  
• Reps practiced without knowing what mattered
  
  
• Leaders managed lagging indicators
  
  

Live Call Insights changes everything.

• Your calls become intelligence.
  
  
• Your coaching becomes proactive.
  
  
• Your enablement becomes targeted.
  
  
• Your team becomes predictably high-performing.
  
  
• Your revenue becomes protectable.

And as AI continues to accelerate the market, the gap between teams who embrace system-level intelligence and those who don’t will widen dramatically.

The teams that adopt Predictive Enablement™ now will define the winners of 2026.

Luster is your revenue neural network—continuously learning, continuously improving, and always ahead of the next performance challenge.

Chat with our team to discover how Live Call Insights can elevate your entire team.